Shipping, return and exchange 配送,換貨和退貨
How much does shipping cost?
We offer FREE delivery within Hong Kong for purchase of HKD380 or above, SF express service will be selected automatically. For orders below HKD380 using SF express service, a delivery fee of HKD25/20 will be charged (SF locker: HKD20, Residential area: HKD25)
We deliver to any SF station/locker, commercial or residential address in Hong Kong.
Hongkong Post ordinary packet service is also available for orders below HKD380. Shipping costs will be calculated by weight and paid by customer. However, no tracking information is provided for ordinary packet service, customer shall solely responsible for the lost or undelivered package.
For Hongkong Post ordinary packet service, the size of the package might be too big and cannot fit into the mailbox, you will receive a notification card from the post office and you may pick up your package from the nearby designated post office.
We also offer FREE delivery to Macau for purchase of HKD600 or above. For orders below HKD 600, a delivery fee of HKD34 will be charged.
*Please note that free shipping does not apply during sale period*
When will my order be sent?
In-stock items typically ship out within 1-2 business days once payment is received. You will receive an email notification with a tracking number for your reference. If it’s a pre-order item, please refer to the estimated date indicated on the product page.
How long will it take to receive my order?
Please expect your order to arrive within 5-7 working days and an additional working day for deliveries to remote areas and Macau. All delivery will be shipped by Courier Service.
Indemnities
Please understand that we are not responsible for any lost, stolen parcels or parcel delays caused by the courier. We cannot replace items that are lost, stolen, or damaged upon delivery.
Am I able to exchange my item?
We only accept exchange if the item is incorrectly delivered or seriously damaged.
We are not responsible for any damage to the product caused by the shipping company or courier handlers. If exchange of item is required, please contact us at petite.enbloc@gmail.com within 48 hours after receiving the items.
You are responsible for the return shipping cost. Please return the item in its original condition: un-used, in its original packaging, complete with any related accessories and tags. There will be no return if the item has been used and worn.
How do I get in touch with Petite en bloc?
Our customer care team is here to assist you with all enquiries.
Please email petite.enbloc@gmail.com and allow up to 24 hours for a reply.
Our customer care team is also available to reach via whatsapp on (852) 60110328.
運費是多少？
滿HKD380的香港訂單可享免費送貨服務，並將會自動選擇以順豐速運寄出。少於HKD380元的訂單如選擇順豐速運服務，我們將收取HKD25的運費。
我們送貨到任何的香港順豐站/順便智能櫃或其他香港地址。
少於HKD380的香港訂單亦可選擇香港郵政本地平郵服務，運費將按重量計算並由買家支付。平郵服務不設追踪功能，平郵服務之風險需由買家自行承擔，本店不會因郵件寄失負責。
如選擇以平郵方式寄出, 郵件體積可能過大而無法投入郵箱，收件人會收到郵局的收件函, 收件人可到附近指定之郵局自取。
滿HKD600的澳門訂單亦可享免費送貨服務。少於HKD600元的澳門訂單，我們將收取HKD34的運費。
＊減價期間，免費送貨服務將會暫停＊
我的訂單什麼時候會寄出？
收到付款後，庫存商品會在 1-2 個工作天內發貨。您將收到電子郵件通知，供您參考。如果是預購商品，請參考商品頁面上的預計日期。
需要多久才能收到我的訂單？
請預計您的訂單會在 5-7 個工作天內到達，如果運送到偏遠地區或澳門，則需要一個額外的工作天。所有訂單將由快遞服務運送。
賠償
請理解對於快遞員造成的任何包裹丟失、被盜或包裹延誤，我們概不負責。我們無法更換在運送時丟失、被盜或損壞的物品。
貨品可以退換嗎？
如果貨品錯誤或嚴重損壞，我們只接受換貨。
對於由運輸公司或快遞員造成的任何貨品損壞，我們概不負責。如果需要更換貨品，請在收到貨品後48小時內透過 petite.enbloc@gmail.com 與我們聯絡。
您需要繳付運費。請將物品以完整狀態退回：未開啟，未使用使用原有包裝，並附有任何相關配件和標籤。如果貨品已經使用，將不予退貨。
我如何與 Petite en bloc 取得聯絡？
我們的客戶服務團隊隨時為您提供幫助。
請發送電子郵件至 petite.enbloc@gmail.com，我們將在24小時內回覆。
您也可以透過 whatsapp 與我們的客戶服務團隊聯絡 (852) 60110328。